Pre-launch draft. Operator and hosting disclosures must be completed before App Store submission.

Terms of service

The terms for using CartLadder with your Shopify store.

Version: 17 October 2026. Service operator: CartLadder, part of Digital Heroes. Contact: support@digitalheroes.co.in.

Use of the service

You must be authorized to manage the Shopify store on which you install CartLadder. The service helps configure quantity discounts, same-product BOGO offers and per-item text personalization. Shopify’s platform terms continue to apply.

Your offers and customer information

You are responsible for product information, inventory, discount eligibility, displayed claims, taxes, consumer rights and fulfillment. Check every offer in the product page, cart and checkout before making it available to shoppers, and after changing a theme or offer. You decide what customization information to request and must provide appropriate customer notices. Do not request sensitive personal information through personalization fields.

Plans and billing

The current plan’s price, limits and trial terms are shown in Shopify before you approve a subscription. A free plan does not expire merely because a trial ends. Paid upgrades require your explicit approval through Shopify. If a paid plan has a 30-day trial, Shopify starts recurring charges after the displayed trial unless the subscription is cancelled or changed in accordance with Shopify’s flow. You can review or change available plans through the app’s Shopify plan-management link.

CartLadder currently offers its free plan. Paid upgrades are unavailable.

Updates and availability

The app can receive ongoing updates. Changes are tested and deployed to its hosted service and Shopify extensions. Shopify or hosting outages, maintenance, theme changes and network failures can interrupt availability; uninterrupted operation or increased revenue is not guaranteed. The operator should communicate planned material service changes and material pricing changes through the applicable Shopify and support channels.

Support and cancellation

Contact support@digitalheroes.co.in for setup help or to report a problem. Response times and assisted setup are subject to the published support arrangements, not a guaranteed service-level agreement. You may uninstall through Shopify Admin. Shopify controls app subscription billing and cancellation timing; review any remaining charges in your Shopify account. Privacy/deletion requests are handled under the privacy policy.

Acceptable use

Do not misuse the service, attempt unauthorized access, interfere with other merchants, or use it to make unlawful or misleading offers. Access may be limited where reasonably necessary to protect the service or comply with law; contact support to resolve an issue.

Responsibility and legal rights

The operator is responsible for providing the service with reasonable care. Your mandatory rights and remedies under applicable law are not excluded. Contact support first so the operator can try to resolve a dispute. These terms do not limit access to any competent regulator, court or dispute procedure available under applicable mandatory law.